Thank you for visiting and shopping at Dharma3d. The following are the terms and conditions that constitute our Shipping Policy

Order Processing Time

The processing time varies for each product, and is listed on each product’s page. When creating an order that consists of multiple products, the processing time for your order will depend on the product with the slowest processing time in your order.

If we are experiencing a high-volume of orders, delays in order processing time can occur and Dharma3D cannot be held liable. We always do our best to process orders as quickly as possible and our great customer service reputation speaks for itself, so no need to worry. In the rare scenario that a significant delay may occur, you will be notified via one or multiple of the following methods: E-mail, telephone, SMS message.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be automatically calculated and displayed at checkout, and you will be presented a list of delivery options to choose from.

Please note that the estimated shipping times for each delivery option are just that, an estimate, not a guarantee.

Domestic Shipping Methods

Listed below are the shipping methods offered to domestic buyers who are based in the United States.

CarrierShipping MethodEstimated Delivery Timeframe
USPSFirst-Class Mail®1-3 Business Days
USPSPriority Mail®1-3 Business Days
USPSPriority Mail Express®Overnight Guarantee*
USPSUSPS Retail Ground®2-8 Business Days

*Overnight shipping guarantee does not effect order processing time, only shipping time

International Shipping Methods

At this time, international shipping is only available for Canada and the United Kingdom. More countries will be added soon.

CarrierShipping MethodEstimated Delivery Timeframe
USPSFirst-Class Mail International®Varies
USPSPriority Mail International®6-10 Business Days
USPSPriority Mail Express International®3-5 Business Days
USPSGlobal Express Guaranteed®1-3 Business Days

Shipping Delays

Delivery delays can occasionally occur, and while we will do our best to provide support to customers experiencing delays, unfortunately there is not much we can do as the package is in the hands of the delivery/shipping company. Dharma 3D does not assume responsibility for delays caused by delivery/shipping companies.

If you’re worried that your package is delayed because it might be lost, please don’t hesitate to get in touch with us and we will start taking the initial steps to track down your package.

Lost or Stolen Packages

Nothing’s worse than placing an order, just to have it lost by sloppy postal workers or stolen off your porch by thieves. If your package is lost or stolen, the first thing you should do is submit a customer support ticket via My Account. From there we ask you to check with anyone else to receives mail at the shipping address and we ask that if possible to talk to your delivery person to see where they delivered the package. As well as verify your mailing address.

After that, we will wait 2 business days in hopes the package shows up. If there’s no delivery after 2 business days we will open a lost package case with the carrier to see if the GPS location of the delivery scan matches the address you gave us on the order.

If the GPS delivery scan matches your address then it is assumed your responsibility for the lost package as we can prove delivery by GPS location to the correct address.  We do not reship orders if the GPS delivery scan matches the shipping address.  Please file a police report for stolen packages.

If the GPS delivery scan shows that the carrier did not deliver it to shipping address then we will reship your package ASAP with a signature required and file a missing package claim with the carrier on our end.

Problems like these are terrible to deal with on all fronts. To make it easier, contact us and we will work through the entire process together!

If you have any additional questions or concerns that this article didn’t answer, feel free to get in touch with us via our website’s live chat feature.